Placing an Order....

Confirmation of orders will be sent directly to your email address.  Payments are via Paypal for which an account is not necessary however if you would prefer to pay by cheque or postal order then please email prior to ordering. Please note that as all my items are entirely handmade they may vary very slightly from the examples shown.


Shipping, Refunds and Other Information....


Delivery....will be by Royal Mail 2nd class post, unless a request for an alternative is made for which additional charges apply.  P&P shown is for the UK only.  For EU and International orders an additional fee is charged and will be emailed through seperately.  Timescale for the UK and EU is approximately 7-10 days  and 14-21 days for International orders (please contact me for urgent orders as I will always try my best to accommodate).  I cannot accept responsibility for items delayed, lost or damaged in transit and should this occur a proof of posting receipt will be sent to you so you can deal directly with the mailing company.  

Refunds....as all items are made to order a refund can only be offered if the article is faulty.  Please advise me by email of your reasons for return and on receiving the item in the condition and packaging it was sent I will issue a full refund.  I will not be responsible for return postage and you will need to obtain proof of postage/insurance at the time of posting.  

Data Protection....I will not disclose your details to any third party members and will only contact you if I have a question regarding your purchase (in accordance with the Data Protection Act 1998).  

Safety....these items are designed as ornaments only and as they contain small parts are not suitable for young children.  If handled appropriately there should be no risk, however I cannot accept responsibility for any injuries incurred after purchase.


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